Tech Support Specialist: Fast-Response IT Troubleshooter

Testing Site - JPMC; Broomfield (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Testing Site - JPMC is seeking a Technology Support Specialist to provide first-line support for hardware, software, and technology issues in a dynamic corporate environment.

You will use live chat and service requests to diagnose and resolve problems, document outcomes, and help maintain high levels of customer satisfaction. This role emphasizes efficient issue resolution and continuous process improvement within a data center context.

Qualifications

• Up to 6 months of experience in first-contact end-user support.
• Experience with live chat and incident/service requests.
• Ability to document outcomes while balancing tasks.

Responsibilities

• Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures.
• Utilize established problem-solving techniques and diagnostic tools to identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality.
• Apply knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems.
• Contribute to the improvement of processes by identifying optimization areas and providing feedback on potential solutions.

Skills

Problem solving

End-user support

Live chat support

Documentation

Time management

Tools

Live chat tools

Incident management

Runbooks

Job description

Testing Site - JPMC is seeking a Technology Support Specialist to provide first-line support for hardware, software, and technology issues in a dynamic corporate environment.

You will use live chat and service requests to diagnose and resolve problems, document outcomes, and help maintain high levels of customer satisfaction. This role emphasizes efficient issue resolution and continuous process improvement within a data center context.