Incidents & L1 Tech Support Specialist III

Testing Site - JPMC; Ohio; On-site; USD 55,000 - 75,000; Full time

Job summary

Testing Site - JPMC in the United States is seeking a Transactions Specialist III to manage incidents and provide L1 technology support for the Fulfillment Archive Service Product. You will act as a liaison between support groups and the line of business, ensuring timely resolution of operational issues.

Key responsibilities include handling IMCC incidents, researching across systems, and collaborating with senior management to drive service improvements while maintaining risk controls and

Qualifications

• Excellent verbal and written communication; strong problem-solving and organizational abilities.
• Advanced MS Office skills.
• Detail-focused with ability to work with minimal supervision.
• Flexible to changing business needs.

Responsibilities

• Manage IMCC incidents to ensure timely resolution and appropriate comments and escalation.
• Provide L1 Technology support for the Cash and Check Management Product.
• Analyze details and research utilizing multiple systems to resolve problems.
• Maintain adherence to risk procedures and ongoing risk education.
• Escalate concerns to appropriate production area and/or owner partners when necessary.
• Assist other team members with problem resolution to create team synergy focused on the customer concern.
• Communicate clearly with internal/external clients including senior management.
• Participate in site projects as SME for service enhancements of system and processes.
• Lead and/or provide support of all Continuous Improvement activities.

Skills

Oral & written communication

Problem-solving

Strong organizational skills

Attention to detail

Ability to adapt to changing business

Tools

MS Office

SQL

Job description

Testing Site - JPMC in the United States is seeking a Transactions Specialist III to manage incidents and provide L1 technology support for the Fulfillment Archive Service Product. You will act as a liaison between support groups and the line of business, ensuring timely resolution of operational issues.

Key responsibilities include handling IMCC incidents, researching across systems, and collaborating with senior management to drive service improvements while maintaining risk controls and