Tech Support Engineer - Data Center & Media Ops

JPMorganChase; Belleville (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorganChase in the Corporate - IP Foundational Services and Data Center Services group seeks a Technology Support Specialist to help ensure the seamless tech experience across the firm. You will assist with hardware, software, and network issues while following best practices and striving for high customer satisfaction.

You will work in a dynamic cultural environment, handle media operations tasks, contribute to process improvements, and support incident resolution, tape restorations, and data

Qualifications

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
• Basic analytical skills with a willingness to learn and develop.
• Ability to prioritize tasks and manage multiple responsibilities.
• Self-starter with strong organizational skills and attention to detail.
• Ability to work independently while following documented policies and procedures.
• Heavy lifting required.

Responsibilities

• Manages routine media operations tasks with minimal supervision.
• Identifies and suggests improvements to existing processes.
• Provide basic troubleshooting for media-related issues.
• Assists in resolving incidents related to tape restoration requests and perform daily operational health checks.
• Supports third-party onsite restores and facilitate data transfers to secured legal mailboxes.
• Provides guidance to other teams on media-related projects and activities.

Skills

Problem-solving

End-user support

Customer service

Hardware troubleshooting

Software troubleshooting

Basic networking

Job description

JPMorganChase in the Corporate - IP Foundational Services and Data Center Services group seeks a Technology Support Specialist to help ensure the seamless tech experience across the firm. You will assist with hardware, software, and network issues while following best practices and striving for high customer satisfaction.

You will work in a dynamic cultural environment, handle media operations tasks, contribute to process improvements, and support incident resolution, tape restorations, and data