AI-Driven IT Helpdesk Specialist

Aumni

Aurora (CO)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

JPMorgan Chase & Co. is seeking a Technology Support Specialist to provide first-line assistance for hardware, software, and tech issues within Corporate Sector Infrastructure Platforms—Data Center Services Team.

You will leverage live chat and service requests to diagnose problems, while using AI capabilities to accelerate triage and capture knowledge with strong data-handling discipline. In this role you will apply knowledge of hardware and networking concepts, balance multiple tasks, and

Qualifications

Up to 6 months of experience in first-contact end-user support for hardware, software, and network issues.
Working knowledge of enterprise-authorized AI capabilities within the work environment to support end-user technology workflows.
Ability to review and validate AI-assisted troubleshooting suggestions before action, escalating when uncertain.
Exposure to live chat, incident/service request management, and runbooks to help solve system issues.
Baseline knowledge of typical technology operational issues including hardware components and networking concepts.
Ability to balance tasks while documenting outcomes.

Responsibilities

Provides basic first-line support for hardware, software, and technology issues via live chat and service requests using established problem-solving techniques to minimize downtime.
Uses enterprise-authorized AI capabilities to speed up issue triage and document next steps, ensuring data handling safeguards.
Applies knowledge of hardware, networking concepts, and operational management to support and maintain technology systems.
Contributes to process improvements by identifying optimization opportunities and providing feedback on solutions.