Production Support Engineer — High-Volume Payments

Testing Site - JPMC; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Testing Site - JPMC is seeking a Technology Support III to ensure operational stability, availability, and performance of production application flows in a high‑volume payments environment.

You will diagnose complex issues, coordinate with stakeholders, and drive continuous improvement while working in a 24/5 shift pattern and weekend on‑call rotation. Strong monitoring and automation mindset are essential for this role.

Qualifications

• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• U.S. Citizen or Lawful Permanent Resident having lived in the U.S. for the past 7 years.
• Experience with development toolsets to design, develop, test, deploy, maintain, and improve software.
• Kubernetes, Kafka, Linux, and Wintel deployment and operations.
• Continuous improvement mindset: automation, documentation, and SLA discipline.
• End-to-end monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace).
• Proactive troubleshooting: anomaly detection, canary releases, CAPA.
• Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB) data analysis for RCA and tuning.

Responsibilities

• Work collaboratively in teams and develop meaningful relationships to achieve common goals
• Monitor using tools such as: Geneos,Splunk, Grafana, App Dynamics, and/or Dynatrace is a must
• Provide production support in high‑volume, high‑frequency payments environments
• Manage incident Management, command, situational analysis, escalation, and rapid mitigation
• Communicate clearly and concisely with stakeholders and senior management
• Plan ownership, retrospectives, and problem‑management cadences
• Working in shift environment of any 8‑hour period within a 24/5 (08:00–17:00, 15:00–00:00, 23:00–08:00).
• Participate in weekend rotation on-call as required
• Participate in planned events, retrospectives, and problem‑management sessions is expected.

Skills

Kubernetes

Kafka

Linux

Wintel

SQL

NoSQL

Monitoring

Tools

Prometheus

Grafana

ELK/Splunk

OpenTelemetry

AppDynamics/Dynatrace

Job description

Testing Site - JPMC is seeking a Technology Support III to ensure operational stability, availability, and performance of production application flows in a high‑volume payments environment.

You will diagnose complex issues, coordinate with stakeholders, and drive continuous improvement while working in a 24/5 shift pattern and weekend on‑call rotation. Strong monitoring and automation mindset are essential for this role.