IT Support Technician - Fast-Paced Troubleshooter

Power Design, Inc.; Town of Florida (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health and dental plans

Life insurance

Short and long term disability plans

Paid vacations and holidays

National discount programs

401(k) retirement plan

Relocation opportunities

Job summary

Power Design, Inc. is seeking an information technology support technician to serve as the primary point of contact for IT incidents and service requests, delivering top-notch customer service and innovative solutions to employees.

You will identify and resolve issues, manage software upgrades, configure systems, and assist with workstation setup and IT projects in a fast-paced environment, all while upholding the company's core values.

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• Experience providing technical support in fast-paced environments is preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Identify, diagnose and resolve IT issues through hands-on support.
• Assist with software upgrades, system configurations and network troubleshooting.
• Set up new workstations and support department needs.

Skills

Technical support

Troubleshooting

Customer service

Organizational skills

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Office

Job description

Power Design, Inc. is seeking an information technology support technician to serve as the primary point of contact for IT incidents and service requests, delivering top-notch customer service and innovative solutions to employees.

You will identify and resolve issues, manage software upgrades, configure systems, and assist with workstation setup and IT projects in a fast-paced environment, all while upholding the company's core values.