Tech Support Specialist - Fast-Response IT Troubleshooter

Testing Site - JPMC; Aurora (CO); On-site; USD 38,000 - 48,000; Full time

Job summary

JPMorgan Chase in Corporate Sector Infrastructure Platforms- Data Center Services Team is seeking a Technology Support Specialist to provide first-line support for hardware, software, and technology issues. You will utilize diagnostic tools and live chat to resolve problems, while documenting outcomes and contributing to process improvements.

You will join a team focused on efficient service delivery and customer satisfaction in a dynamic cultural environment through best practices and

Qualifications

• Up to 6 months of experience in end-user support across hardware, software, and networks.
• Experience with live chat, incident/service request management, and runbooks.
• Ability to document outcomes while balancing tasks.
• Baseline knowledge of common technology operational issues.

Responsibilities

• Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
• Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
• Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
• Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Skills

Problem-solving

First-contact support

End-user support

Documentation

Tools

Live chat tools

Incident management

Runbooks

Job description

JPMorgan Chase in Corporate Sector Infrastructure Platforms- Data Center Services Team is seeking a Technology Support Specialist to provide first-line support for hardware, software, and technology issues. You will utilize diagnostic tools and live chat to resolve problems, while documenting outcomes and contributing to process improvements.

You will join a team focused on efficient service delivery and customer satisfaction in a dynamic cultural environment through best practices and