Technology Support II - Incident & Escalation Specialist

Testing Site - JPMC; Tampa (FL); Vor Ort; USD 64.000 - 90.000; Vollzeit

Zusammenfassung

Testing Site - JPMC in Tampa, FL seeks a Technology Support II to ensure production application flows are stable and performant across internal and external systems. You will troubleshoot, escalate and resolve incidents, collaborating with clients and partners to maintain service quality.

You will monitor environments, participate in problem management, and contribute to knowledge resources and operational improvements, while supporting digital channels and cloud-based components.

Qualifikationen

• 2+ years of experience troubleshooting and maintaining IT services.
• Clear communication and ability to influence stakeholders.
• Strong problem-solving, analytical thinking, and attention to detail.
• Fluency with Windows OS and Microsoft Office Suite.
• Familiarity with ITIL processes and observability concepts.

Aufgaben

• Analyze and troubleshoot production application flows to ensure end-to-end service delivery.
• Enhance operational stability through active problem management.
• Monitor production environments for anomalies using observability tools.
• Support escalation and communicate issues to business and technology stakeholders.
• Identify trends and assist with incidents, problems, and change management.
• Represent the COS Solution Center in client and partner meetings.
• Analyze service cases to mitigate escalations and prevent recurrence.
• Contribute to development of support documentation and procedures.

Kenntnisse

IT troubleshooting

Strong communication

Time management

Problem solving

Technical fluency

Windows & Office

ITIL familiarity

Observability concepts

Multitasking

Jobbeschreibung

Testing Site - JPMC in Tampa, FL seeks a Technology Support II to ensure production application flows are stable and performant across internal and external systems. You will troubleshoot, escalate and resolve incidents, collaborating with clients and partners to maintain service quality.

You will monitor environments, participate in problem management, and contribute to knowledge resources and operational improvements, while supporting digital channels and cloud-based components.