Tech Support Specialist - Data Center & Media Ops

JPMorgan Chase & Co.; Belleville (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

JPMorganChase is seeking a Technology Support Specialist to address hardware, software, and network issues within the firm, contributing to efficient service delivery in a corporate setting.

The role focuses on media operations, incident support, and collaboration with other teams to ensure smooth technology experiences across the organization. A foundational understanding of data center operations and strong communication are valued.

Qualifications

• Up to 6 months of experience solving problems and delivering first contact end-user support.
• Ability to prioritize tasks and manage multiple responsibilities.
• Self-starter with strong organizational skills and attention to detail.
• Ability to work independently while following documented policies and procedures.

Responsibilities

• Manages routine media operations tasks with minimal supervision.
• Identifies and suggests improvements to existing processes.
• Provide basic troubleshooting for media-related issues.
• Assists in resolving incidents related to tape restoration requests and perform daily operational health checks.
• Supports third-party onsite restores and facilitates data transfers to secured legal mailboxes.
• Provides guidance to other teams on media-related projects and activities.

Skills

Problem-solving

First-contact support

Task prioritization

Organization

Independent work

Heavy lifting

Tools

Media tracking systems

Inventory management tools

Job description

JPMorganChase is seeking a Technology Support Specialist to address hardware, software, and network issues within the firm, contributing to efficient service delivery in a corporate setting.

The role focuses on media operations, incident support, and collaboration with other teams to ensure smooth technology experiences across the organization. A foundational understanding of data center operations and strong communication are valued.