Senior IT Support & Systems Lead

Opt For Healthy Living; San Bernardino (CA); On-site; USD 72,000 - 106,000; Full time

Job summary

California State University, San Bernardino (CSUSB) seeks a seasoned Technology Operations Leader to manage college-level IT services and coordinate across ITS. You will supervise technicians and student staff, align technology initiatives with campus standards, and drive service delivery improvements.

Core duties include planning, standards enforcement, project implementation, vendor management, and providing guidance to faculty and administration.

Qualifications

• Advanced hardware, software, and network troubleshooting.
• Independent judgment to support enterprise IT solutions.
• Advanced project management with multiple priorities.
• Strong communication to persuade stakeholders and management.
• Ability to provide direction, training, and mentoring to others.

Responsibilities

• Leads technology support for the College of Social and Behavioral Sciences and coordinates college-wide services.
• Provides direction to Technology Support Specialists and student staff.
• Prioritizes work, monitors service delivery, ensures timely issue resolution.
• Serves as liaison between College Dean's Office, departments, and ITS.
• Consults with college leadership to align technology initiatives with university goals.

Skills

Hardware troubleshooting

Network troubleshooting

Project management

Advanced communication

Mentoring

Education

Bachelor's degree in related field

Tools

ServiceNow

Intune

SCCM

Jamf

Job description

California State University, San Bernardino (CSUSB) seeks a seasoned Technology Operations Leader to manage college-level IT services and coordinate across ITS. You will supervise technicians and student staff, align technology initiatives with campus standards, and drive service delivery improvements.

Core duties include planning, standards enforcement, project implementation, vendor management, and providing guidance to faculty and administration.