Elite Tech Support for University Executives

Opt For Healthy Living; Fullerton, Northern (CA, KY); Hybrid; USD 65,000 - 71,000; Full time

Benefits offered by this job

Health plans

Dental and Vision coverage

Life insurance & disability

CalPERS retirement

Tuition waiver

Job summary

California State University, Fullerton is seeking an Executive Technology Support Specialist II to provide high‑touch technical support for the President's Office and designated executive spaces. You will diagnose complex hardware and software issues, coordinate with IT teams, and ensure readiness for high‑visibility meetings.

This role requires strong troubleshooting, documentation, and the ability to travel between locations; a bachelor's degree and two years of relevant experience are

Qualifications

• Equivalent to a bachelor's degree in a related field and two years of relevant experience.
• Advanced degree in a related field may substitute for the required experience on a year-for-year basis.
• Under general supervision, provides professional technical support and expertise.
• Diagnoses and resolves complex hardware and software issues, manages less complex technology support projects, and provides guidance and training to users and technology support staff.
• Utilizes proficient and in-depth troubleshooting techniques.
• Works independently on day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives.
• Handles multiple work priorities and is accountable for own work results.
• Knowledge of network connectivity, server administration, and system troubleshooting.
• Strong organizational and communication skills with the ability to present technical information clearly.

Responsibilities

• Provide professional, high-touch technical support and consultation for university executive leadership and designated executive users.
• Diagnose, troubleshoot, and resolve complex hardware, software, connectivity, mobile devices, peripherals, printing, AV, conferencing, collaboration, and other technology issues.
• Collaborate with IT Help Desk, Classroom Technology, Infrastructure Services, Information Security, Enterprise Applications, Accessible Technology, and other campus teams to ensure reliable, secure, accessible technology services.
• Evaluate technology needs within executive offices and spaces; configure, deploy, maintain, and support equipment and applications.
• Lead small technology support projects involving executive offices and environments.
• Develop support documentation, procedures, and quick-reference materials; provide training to executive users and staff.
• Maintain confidentiality and adhere to security standards; travel between locations as needed.

Skills

Hardware troubleshooting

Software troubleshooting

Networking

Server administration

Communication skills

Documentation

Training others

Data privacy

Education

Bachelor's degree in a related field

Job description

California State University, Fullerton is seeking an Executive Technology Support Specialist II to provide high‑touch technical support for the President's Office and designated executive spaces. You will diagnose complex hardware and software issues, coordinate with IT teams, and ensure readiness for high‑visibility meetings.

This role requires strong troubleshooting, documentation, and the ability to travel between locations; a bachelor's degree and two years of relevant experience are