IT Support Intern: Hands-on Tech & Service Desk

AMETEK, Inc.; Waterbury (CT); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading technology firm in Waterbury, Connecticut, is offering a Full-Time Summer Internship in IT support. This role provides hands-on experience in technical support and IT operations, focusing on Tier 1 and Tier 2 issues. Ideal for candidates pursuing a degree in IT or Computer Science, it offers the chance to build a strong foundation in a collaborative environment. Ideal applicants should demonstrate troubleshooting skills, communication, and customer service orientation.

Qualifications

• Currently pursuing a Bachelor's degree in a related field.
• Foundational knowledge of computer hardware and networking concepts.
• Strong verbal and written communication skills.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end-users.
• Utilize remote support tools to diagnose user issues.
• Manage and track support tickets for timely resolution.

Skills

Technical support

Communication skills

Troubleshooting

Customer service orientation

Team collaboration

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Remote support tools

Ticketing system

Job description

A leading technology firm in Waterbury, Connecticut, is offering a Full-Time Summer Internship in IT support. This role provides hands-on experience in technical support and IT operations, focusing on Tier 1 and Tier 2 issues. Ideal for candidates pursuing a degree in IT or Computer Science, it offers the chance to build a strong foundation in a collaborative environment. Ideal applicants should demonstrate troubleshooting skills, communication, and customer service orientation.