Senior Help Desk Technician II — ITIL & Training Focus
CGS Federal (Contact Government Services)
14 days+
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Benefits offered by this job
Job summary
A government contract firm is looking for a Senior Help Desk Technician in Tampa, Florida. The role requires providing Level 1 & 2 help desk support to various users, including senior management and attorneys. Candidates should have strong IT skills, especially in backup, restoration, and hardware/software support, with additional preference for ITIL and online meeting expertise. The company offers a full benefits package along with opportunities for professional growth.
Qualifications
- Experience with Adobe Connect or related online meeting center setup.
- Knowledge of Change Management is beneficial.
- Active DOD clearance of Level 6 Public Trust or above.
Responsibilities
- Provide Level 1 & 2 Help Desk support to end users.
- Support conference and training room setups.
- Maintain IT inventories and produce reports.
Skills
Backup/Restoration admin/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation/troubleshooting/support
Remote User setup/support/troubleshooting
End-user training
Creation of procedural documentation
Creation of spreadsheets/databases for tracking purposes
Accurate user support for software and hardware
Conducting IT inventories
Education
ITIL Foundations certification
Tools
Adobe Connect
Job description
A government contract firm is looking for a Senior Help Desk Technician in Tampa, Florida. The role requires providing Level 1 & 2 help desk support to various users, including senior management and attorneys. Candidates should have strong IT skills, especially in backup, restoration, and hardware/software support, with additional preference for ITIL and online meeting expertise. The company offers a full benefits package along with opportunities for professional growth.
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