Client Support & Solutions Specialist

Fintech Brand; Tampa (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Employer 401K match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life & AD&D insurance

Paid vacation

Paid holidays

Recognition programs

Incentive compensation

Community outreach

Business casual

Job summary

Fintech LLC in Tampa, FL is seeking a Client Support Specialist to serve as the primary client contact, ensuring timely responses to calls and emails, and guiding clients through Fintech products and processes.

This role combines client service with financial operations support and technical assistance, contributing to a high-quality client experience. A fast-paced environment with cross-unit collaboration is expected.

Qualifications

• 1 to 3 years of client service experience.
• Positive interpersonal skills and client-focused approach.
• Excellent verbal and written communication abilities.
• Ability to communicate effectively in Spanish is a plus.
• Proficiency with common software (Word, Excel, PowerPoint, Outlook) and Windows.

Responsibilities

• Respond to client calls and emails promptly and professionally.
• Process manual invoicing and bank account changes.
• Manage returns from processing banks including client communication and tracking.
• Educate clients on Fintech websites and processes.
• Suggest system and process improvements to enhance efficiency and client experience.
• Assist in updating SOPs and training documentation.

Skills

Client service

Communication

Spanish (plus)

Problem solving

Attention to detail

Time management

Windows basics

Tools

Helpdesk system

Microsoft Office

Job description

Fintech LLC in Tampa, FL is seeking a Client Support Specialist to serve as the primary client contact, ensuring timely responses to calls and emails, and guiding clients through Fintech products and processes.

This role combines client service with financial operations support and technical assistance, contributing to a high-quality client experience. A fast-paced environment with cross-unit collaboration is expected.