Remote Tier 1 Technical Support Specialist

DrFirst; United States; Remote; USD 45,000 - 47,000; Full time

Benefits offered by this job

Base salary 45k–47k

Discretionary bonus

Medical, dental, and vision insurance

401K with company match (after 3 mos)

HSA

Job summary

DrFirst is seeking a Tier 1 Technical Support representative for a 100% remote position. You will support all DrFirst products via omni-channel, troubleshoot issues, and maintain customer satisfaction while meeting KPI targets.

Ideal candidates have at least 2 years of customer support and technical troubleshooting experience, familiarity with Zendesk or other CRM systems, and excellent communication across phone, chat, and ticketing platforms.

Qualifications

• Minimum of 2 years of customer support and technical troubleshooting experience.
• Familiarity with Zendesk or other CRM platforms.
• Excellent verbal and written communication skills.
• Ability to multitask across phone, chat, and ticketing platforms.
• Comfort with working in a remote, fast-paced environment.

Responsibilities

• Provide technical support to customers through omni-channel channels (phone, chat, tickets).
• Diagnose, troubleshoot, and resolve technical issues; escalate as needed.
• Follow SOPs and help improve processes through feedback to supervisors.
• Stay updated on DrFirst products and tools; mentor peers as needed.

Skills

Customer service

Technical troubleshooting

Zendesk

CRM

Communication

Multitasking

Remote work

Tools

Zendesk

CRM

Job description

DrFirst is seeking a Tier 1 Technical Support representative for a 100% remote position. You will support all DrFirst products via omni-channel, troubleshoot issues, and maintain customer satisfaction while meeting KPI targets.

Ideal candidates have at least 2 years of customer support and technical troubleshooting experience, familiarity with Zendesk or other CRM systems, and excellent communication across phone, chat, and ticketing platforms.