Customer Growth & Engagement Specialist

Energy Innovation Corp; Grand Junction (CO); On-site; USD 46,000 - 67,000; Full time

Job summary

MedTech Solutions in Grand Junction, CO is seeking a Customer Support Specialist to drive service quality and customer engagement using CRM tools and Freshdesk. You will identify opportunities across CO, manage live chat support, and collaborate with teams to turn feedback into measurable improvements.

The role offers a salary range of $46,000 to $67,000 with mentorship and benefits, and a culture that values ownership and results.

Qualifications

• Prioritization and Freshdesk grounding.
• Comfortable presenting ideas to stakeholders.
• Fluency across CRM software and Freshdesk.

Responsibilities

• Identify and pursue new business opportunities throughout CO.
• Hands-on ownership of social media calendars and community engagement.
• Open doors in Grand Junction, CO that a junior title alone can't.
• Frame the high-trust ROI a Grand Junction CFO can defend internally.
• Conduct market research to uncover trends shaping the sales marketing space.
• Build territory plans that maximize coverage across Grand Junction, CO.
• Turn churned sales marketing logos into win-back targets with a plan.

Skills

Prioritization

Live Chat Support

CRM Software

Tools

Freshdesk

CRM Software

Job description

MedTech Solutions in Grand Junction, CO is seeking a Customer Support Specialist to drive service quality and customer engagement using CRM tools and Freshdesk. You will identify opportunities across CO, manage live chat support, and collaborate with teams to turn feedback into measurable improvements.

The role offers a salary range of $46,000 to $67,000 with mentorship and benefits, and a culture that values ownership and results.