Multi-Channel Technical Support Specialist
DrFirst
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Benefits offered by this job
Job summary
DrFirst is seeking a customer support professional to provide omni-channel technical support across phone, live chat, and web ticketing within a healthcare IT environment.
You will troubleshoot issues, identify root causes, and escalate unresolved cases while delivering clear communication. A minimum of 2 years in customer support and technical troubleshooting, plus familiarity with Zendesk/CRM, is required.
Qualifications
- Omni-channel technical support experience across phone, chat and web tickets.
- Ability to troubleshoot and identify root causes and escalate unresolved issues.
Responsibilities
- Provide omni-channel technical support via phone, live chat, and web ticketing.
- Troubleshoot and root cause issues while escalating unresolved cases.
Skills
Tools
Job description
DrFirst is seeking a customer support professional to provide omni-channel technical support across phone, live chat, and web ticketing within a healthcare IT environment.
You will troubleshoot issues, identify root causes, and escalate unresolved cases while delivering clear communication. A minimum of 2 years in customer support and technical troubleshooting, plus familiarity with Zendesk/CRM, is required.
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