In-Store Tech Support & Solutions Specialist

Best Buy; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent at our Appleton, WI store to provide tech support, diagnose issues, and guide customers on repairs or replacements. You’ll coordinate with fellow agents and complete training to stay current on devices and services.

You’ll join a team that thrives on helping customers, offering friendly service during check-in and checkout, and providing accurate time estimates for next steps. A flexible schedule including holidays and weekends is expected.

Qualifications

• 3 months of experience working in retail or customer service
• Flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication

Problem solving

Job description

Best Buy is seeking a Geek Squad Agent at our Appleton, WI store to provide tech support, diagnose issues, and guide customers on repairs or replacements. You’ll coordinate with fellow agents and complete training to stay current on devices and services.

You’ll join a team that thrives on helping customers, offering friendly service during check-in and checkout, and providing accurate time estimates for next steps. A flexible schedule including holidays and weekends is expected.