Tech Support Engineer - Partner Enablement & Training

CHC Navigation | CHCNAV; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

CHC Navigation is seeking a Technical Support Engineer for the US team to deliver expert technical assistance for CHCNAV products to partners, distributors and enterprise customers.

You will onboard, train and demonstrate hardware and software, troubleshoot complex issues, create training materials and collaborate across time zones. Some travel to partner locations or customer sites is required to support deployments and demos; strong communication and problem-solving are essential.

Qualifications

• Bachelor or master’s degree in engineering, preferably in Surveying or GNSS.
• Minimum 3 years of technical customer service / support experience in relevant industries.
• Excellent communication, verbal and written, with strong presentation and training abilities.

Responsibilities

• Provide fast and efficient customer service to business partners, dealers, and enterprise customers.
• Ensure onboarding of new partners and customers from hardware and software perspectives.
• Support sales with technical details as a technical expert.
• Develop and manage relationships with resellers and partners; address updates and requests.
• Troubleshoot product issues, test fixes, and identify bugs or enhancements.
• Engage with agencies for cooperation, certificates, or licenses as needed.
• Stay up-to-date with digital construction technologies and competitive landscape.
• Create and update training materials and user guides.
• Collaborate across time zones and teams to deliver seamless support.

Skills

Engineering degree in GNSS

3+ years technical support

Strong communication

Travel readiness

Education

Bachelor's degree

Master's degree in GNSS/Surveying

Job description

CHC Navigation is seeking a Technical Support Engineer for the US team to deliver expert technical assistance for CHCNAV products to partners, distributors and enterprise customers.

You will onboard, train and demonstrate hardware and software, troubleshoot complex issues, create training materials and collaborate across time zones. Some travel to partner locations or customer sites is required to support deployments and demos; strong communication and problem-solving are essential.