Technical Support Engineer

CHC Navigation | CHCNAV; United States; Sur place; USD 75 000 - 110 000; Plein temps

Résumé du poste

CHC Navigation is seeking a Technical Support Engineer for the US team to deliver expert technical assistance for CHCNAV products to partners, distributors and enterprise customers.

You will onboard, train and demonstrate hardware and software, troubleshoot complex issues, create training materials and collaborate across time zones. Some travel to partner locations or customer sites is required to support deployments and demos; strong communication and problem-solving are essential.

Qualifications

• Bachelor or master’s degree in engineering, preferably in Surveying or GNSS.
• Minimum 3 years of technical customer service / support experience in relevant industries.
• Excellent communication, verbal and written, with strong presentation and training abilities.

Responsabilités

• Provide fast and efficient customer service to business partners, dealers, and enterprise customers.
• Ensure onboarding of new partners and customers from hardware and software perspectives.
• Support sales with technical details as a technical expert.
• Develop and manage relationships with resellers and partners; address updates and requests.
• Troubleshoot product issues, test fixes, and identify bugs or enhancements.
• Engage with agencies for cooperation, certificates, or licenses as needed.
• Stay up-to-date with digital construction technologies and competitive landscape.
• Create and update training materials and user guides.
• Collaborate across time zones and teams to deliver seamless support.

Connaissances

Engineering degree in GNSS

3+ years technical support

Strong communication

Travel readiness

Formation

Bachelor's degree

Master's degree in GNSS/Surveying

Description du poste

CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real-time GNSS infrastructure, and more.

CHC Navigation is looking for a highly motivated and outstanding Technical Support Engineer for our fast-growing business to join our US Team. As Technical Support Engineer will lead technical processes, and tools to deliver an amazing technical support experience for CHCNAV partners, distributors and clients! We need your strong passion for a five-star technical support experience. In this role you will have tremendous influence and impact because our partners are our best asset to grow business, and a solid technical support experience is essential to build trust and reliability.

About the role

In this role, your primary responsibility will be to ensure our partners and enterprise customers are successfully trained to demonstrate, install, and flawlessly use CHCNAV products and solutions. As a technical support engineer, you are also responsible for answering any technical questions , issues and requests. In many cases, this job also requires traveling to business partner locations or customer sites for training or demo purposes. Finally, this includes but is not limited to the following critical competencies:

• Provide fast and efficient customer service to business partners, dealers , and enterprise customers.
• Ensure successful onboarding of new partners, reseller and customers from both a hardware and software perspective.
• Support sales colleagues with the technical details as a technical expert.
• Develop and manage the relationship with resellers and partners, being accountable for their updates and technical requests to improve their experience and retention.
• Perform problem analysis resulting in resolution of product-related problems, including the follow-up, testing, troubleshooting, and the identification of bugs and enhancements.
• Approach different construction related agencies and institutes for possible cooperation, certificates, technical documentations or licenses, permissions.
• Be up-to-date with the latest digital construction related technologies and competitors.
• Build and update training materials and how-to user guides.
• Work well in a team environment that spans across different time zones.

About you

• Bachelor or master’s degree in engineering, preferably in Surveying or GNSS.
• Minimum 3 years of technical customer service /support experience in relevant industries (digital construction, building construction), with a proven track record in managing million-scale projects is preferred.
• Possesses strong communication skills, both verbal and written .
• Proficient in presenting and public speaking , including technical training and demonstrations .
• Experience with Microsoft applications & comfortable learning new computer applications.
• Possess strong problem -solving skills .
• Excellent analytical skills combined with impeccable business judgment.
• Friendly but professional presence to build trust in our partners.
• Reliable and responsible personality to keep the trust.

Travel Requirements

There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV US team.

What we offer

• A job in an international result-oriented company where you can make full use of your skills.
• Excellent business environment and career prospect in dynamic, high growth market.
• The opportunity to develop yourself and be part of a fast-growing global company.
• Remuneration commensurate with experience.