Technical Customer Support & Billing Specialist

Canadian Health Systems Inc.; Taylor (ND); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

CHS Inc. is seeking a Technical Customer Support Representative to join the enterprise customer service team. The role focuses on onboarding customers, portal access, and handling contracts, pricing and billing inquiries.

You will work with internal teams to resolve issues and support product delivery and order status. The position may be located in North Dakota, Taylor, ND, with opportunities to assist across business units.

Qualifications

• 1+ years of experience in Customer Service and Technical Support.
• High School diploma or GED.
• Strong written and verbal communication skills.
• Proficient with MS Word, Excel, and PowerPoint.
• Ability to work extended hours to meet business demands.
• Ability to read, write and communicate in Spanish, preferred.

Responsibilities

• Onboarding & Customer Portal Support: Initiate new customer set up and portal access. Monitor set up process and address delays to ensure safety and compliance. Initiate account changes (bank account, address, etc.). Provide customer information on how to do business with CHS and utilize digital tools.
• Contracting & Order Support: Provide customers with posted bids and price sheet quotes. Ensure contract policy is followed, including gathering signatures, following up on unfulfilled contracts and over applied bushel designation, etc. Also, general pricing and invoice/ticket application ownership and questions. Support activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances.
• Billing & Grain Payment Inquiries: Facilitate customer inquiries related to payments, prepay balance, invoice and payment/contract status and reprinting documents upon request. Intake payments and explain how to apply.
• Disputes & General Support: Handle all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality; provide location wait times, where to send payment, and hours of location operation.
• Contract Administration: Review contract details provided by sales team to ensure accuracy; execute contract creation and amendments; electronic document management; distribute reports; monitor performance and status.
• Other duties and responsibilities as needed or assigned.

Skills

Strong written and verbal comms

Spanish (preferred)

Extended-hours availability

MS Word/MS Excel/PowerPoint

Education

High School diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

CHS Inc. is seeking a Technical Customer Support Representative to join the enterprise customer service team. The role focuses on onboarding customers, portal access, and handling contracts, pricing and billing inquiries.

You will work with internal teams to resolve issues and support product delivery and order status. The position may be located in North Dakota, Taylor, ND, with opportunities to assist across business units.