Technical Support Engineer

Sharp Brains; Chesapeake (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading technology firm in Virginia is seeking a Technical Support Specialist to troubleshoot and configure products. You will work closely with customers and internal teams to resolve technical issues and ensure customer satisfaction. The ideal candidate must have a minimum of 2 years in technical support and possess strong troubleshooting and communication skills. This role is pivotal in enhancing customer experience while addressing complex technical challenges.

Qualifications

• Minimum of 2 years of experience in technical support.
• Ability to effectively communicate with customers and internal teams.
• Strong analytical skills for troubleshooting.

Responsibilities

• Reproduce customer environments to run tests.
• Manage electronic tickets efficiently.
• Liaise with teams to resolve customer issues.
• Troubleshoot and configure software and hardware.

Skills

Technical support experience

Customer service orientation

Troubleshooting skills

Job description

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Qualifications

• 2+ years\' of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills