Tech Support Engineer-Cybersecurity SaaS (Remote)

Push Security Ltd; United States; Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Fully remote work from anywhere in US/

Annual company offsite

Internet reimbursement

Annual city meetups allowance

401(k) with employer match

Job summary

Push Security Ltd. is seeking a Technical Support Engineer (US) to join a fast-moving cybersecurity startup. You will troubleshoot, onboard, and assist customers as they deploy our secure enterprise browser extension that protects against phishing and identity-based attacks, integrating with browsers, identity providers, and SaaS apps.

You’ll work remotely with US/Eastern or Pacific time cues. You’ll respond to technical queries via chat, email, and video calls, reproduce and escalate issues,

Qualifications

• 5+ years of technical support, solutions engineering or customer success engineering experience for SaaS or security products.
• Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication).
• Experience with AWS CloudWatch for investigating issues using logs.
• Experience with using SQL to query data.
• Experience debugging client-side or integration issues (e.g. using browser dev tools, API logs, or network traces).
• Excellent written and verbal communication, especially when explaining technical topics.
• Proactive and resourceful approach to problem-solving in startup environments.
• Understanding of how to write and debug code is a plus.

Responsibilities

• Respond to customer technical queries via chat, email, and video calls.
• Troubleshoot integration issues involving browsers, identity providers, and APIs.
• Reproduce, diagnose, and elevate complex problems to the engineering team.
• Document issues and resolutions to improve internal knowledge and customer guides.
• Collaborate closely with engineering, product, and solution engineering to ensure a first-class user experience.
• Contribute feedback and insights from customers to improve the product.
• Be an escalation point for other TSEs based in the UK and opposite US regions.

Skills

SaaS/security experience

Web technologies

AWS CloudWatch

SQL

Browser dev tools

Communication skills

Startup mindset

Code debugging (nice to have)

Job description

Push Security Ltd. is seeking a Technical Support Engineer (US) to join a fast-moving cybersecurity startup. You will troubleshoot, onboard, and assist customers as they deploy our secure enterprise browser extension that protects against phishing and identity-based attacks, integrating with browsers, identity providers, and SaaS apps.

You’ll work remotely with US/Eastern or Pacific time cues. You’ll respond to technical queries via chat, email, and video calls, reproduce and escalate issues,