Technical Support Engineer

Push Security Ltd; Boston, Northern (MA, KY); Hybrid; USD 160,000 - 180,000; Full time

Job summary

Push Security Ltd is seeking a Technical Support Engineer to join a fast-moving cybersecurity startup. You’ll be the front line for onboarding, troubleshooting, and helping customers maximize the value of our secure enterprise browser extension.

Ideal candidates have 5+ years in technical support or solutions engineering for SaaS or security products, with strong web tech, AWS CloudWatch, and SQL experience, plus excellent communication skills and startup adaptability.

Qualifications

• 5+ years in technical support or solutions engineering for SaaS/security.
• Strong knowledge of web tech: HTTP, APIs, browsers, authentication.
• Experience with AWS CloudWatch and SQL data queries.
• Excellent written and verbal communication; proactive in startups.

Responsibilities

• Respond to customer technical queries via chat, email, and video calls.
• Troubleshoot integration issues involving browsers, identity providers, and APIs.
• Reproduce, diagnose, and escalate complex problems to engineering.
• Document issues and resolutions to improve internal knowledge and guides.
• Collaborate with engineering, product and solution engineering for a great user experience.
• Provide feedback from customers to improve the product.
• Serve as escalation point for TSEs in UK and US regions.

Skills

Web technologies

AWS CloudWatch

SQL queries

Browser debugging

Communication

Startup mindset

Code familiarity

Job description

Technical Support Engineer (US) *Please Note: we are only considering candidates based in Eastern & Pacific Timezones for this role

About Push Security

Push Security is the secure enterprise browser extension built for the AI era. Founded by red team and blue team experts, Push combines high-fidelity browser telemetry, real-time control, and autonomous agents to stop advanced attacks, secure AI usage, harden identities, and prevent data loss - all from your users' existing browsers, no migration required.

Role Overview

We're searching for a Technical Support Engineer who will thrive in a modern cybersecurity startup. You'll join a small, fast-moving team focused on helping customers deploy, troubleshoot, and get the most out of our product. The platform protects employees from phishing and identity-based attacks and integrates deeply with browsers, identity providers, and SaaS apps. You'll be the front line for technical questions - diagnosing issues, explaining integrations, and ensuring a smooth experience from onboarding to day-to-day use.

What you'll do

• Respond to customer technical queries via chat, email, and video calls
• Troubleshoot integration issues involving browsers, identity providers, and APIs
• Reproduce, diagnose, and elevate complex problems to the engineering team
• Document issues and resolutions to improve internal knowledge and customer guides
• Collaborate closely with engineering, product, and solution engineering to ensure a first-class user experience
• Contribute feedback and insights from customers to improve the product
• Be an escalation point for other TSEs based in the UK and opposite US regions.

What we're looking for

• 5+ years of technical support, solutions engineering or customer success engineering experience for SaaS or security products
• Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)
• Experience with AWS CloudWatch for investigating issues using logs
• Experience with using SQL to query data
• Experience debugging client-side or integration issues (e.g. using browser dev tools, API logs, or network traces)
• Excellent written and verbal communication, especially when explaining technical topics
• Proactive and resourceful approach to problem-solving in startup environments
• Understanding of how to write and debug code is a plus

What We Offer

We are committed to fair and equitable compensation practices. In compliance with applicable US, state and local laws, we are providing a good-faith estimate of the compensation range and a general description of other compensation and benefits.

The base salary range for this position is expected to be between $160,000 - $180,000, with the actual base salary amount dependent on a number of factors, including but not limited to a candidate’s credentials, relevant experience, and primary job location. In addition to salary, this role may be eligible for additional compensation and company benefits.

We support our US team's health, financial security, and overall well-being through benefits like medical, dental, and vision coverage, an Employee Assistance Program, and a 401(k) with employer match.

Fully remote & uncapped PTO: Work from home or a co-working space anywhere in the US, UK, or South Africa.

Stay connected: We reimburse your internet and give you an annual allowance for local city meetups (travel, meals, co-working).

Annual company offsite: An all-expenses-paid trip to a secret destination to work and connect in person.

This information does not constitute a promise of compensation and is subject to the terms of a written offer of employment.

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We use an AI notetaker to record, transcribe, and summarize interviews so your interviewer can stay focused on you rather than on typing. The recording and summary are used only by the hiring team involved in this role, are stored in our applicant tracking system, and are not used to make an automated hiring decision - a person reviews everything. If you'd prefer we don't record, just let us know before the call or tell your interviewer at the start, and we'll turn it off. It won't affect your candidacy.