In-Store Tech Support Specialist

Talentify; Mountain View (CA); On-site; USD 27,000 - 38,000; Full time

Job summary

Best Buy’s Geek Squad team in Mountain View, CA seeks a friendly, tech‑savvy agent to assist customers with devices and recommendations. You’ll diagnose basic issues, guide customers on repair vs. replace decisions, and provide timely updates while collaborating with fellow agents.

With a customer‑first mindset, you’ll complete setup tasks, learn continuously through training, and help ensure a smooth, positive shopping experience for every guest.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Flexible schedule

Problem solving

Job description

Best Buy’s Geek Squad team in Mountain View, CA seeks a friendly, tech‑savvy agent to assist customers with devices and recommendations. You’ll diagnose basic issues, guide customers on repair vs. replace decisions, and provide timely updates while collaborating with fellow agents.

With a customer‑first mindset, you’ll complete setup tasks, learn continuously through training, and help ensure a smooth, positive shopping experience for every guest.