Part-Time In-Store Tech Support Specialist

Best Buy; Novi (MI); On-site; USD 12,000 - 18,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for your physical and mental-w

Job summary

Best Buy in Novi, MI is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for customers in-store. You’ll assess needs, perform basic services and collaborate with fellow agents on more complex repairs.

Training and resources are provided to help you grow in this role. The position is perfect for someone who enjoys solving problems, delivering friendly service and staying current with evolving tech.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service mindset

Flexible schedule

Passion for technology

Job description

Best Buy in Novi, MI is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for customers in-store. You’ll assess needs, perform basic services and collaborate with fellow agents on more complex repairs.

Training and resources are provided to help you grow in this role. The position is perfect for someone who enjoys solving problems, delivering friendly service and staying current with evolving tech.