Tech Repair Specialist - Diagnostics & Device Fix

Best Buy; Grand Rapids (MI); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy seeks a Geek Squad Advanced Repair Technician (Agent) in Grand Rapids to diagnose, repair, and support customers’ devices. You will troubleshoot, follow procedures, and collaborate with Geek Squad Agents to deliver friendly, technical service in-store and over the phone.

You’ll build knowledge through ongoing training, assist customers with device issues, and help sustain high-quality repair outcomes while working a flexible part-time schedule that may include holidays and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing & troubleshooting

Consumer electronics knowledge

Flexible schedule

Job description

Best Buy seeks a Geek Squad Advanced Repair Technician (Agent) in Grand Rapids to diagnose, repair, and support customers’ devices. You will troubleshoot, follow procedures, and collaborate with Geek Squad Agents to deliver friendly, technical service in-store and over the phone.

You’ll build knowledge through ongoing training, assist customers with device issues, and help sustain high-quality repair outcomes while working a flexible part-time schedule that may include holidays and weekends.