Retail Tech Support Specialist

Best Buy; Tallahassee (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Best Buy in Tallahassee, FL is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge, and solutions for devices in-store. You’ll learn to assess customer needs, perform basic services, and partner with other agents on more complex repairs.

You will engage with customers, understand issues, guide setup of new devices, and provide clear next-step time estimates. If you enjoy solving tech problems, this role offers growth and hands-on experience in a

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout processes.
• Understand technology issues by asking questions and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses and collaborate with fellow agents.

Skills

Customer service

Retail experience

Communication

Job description

Best Buy in Tallahassee, FL is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge, and solutions for devices in-store. You’ll learn to assess customer needs, perform basic services, and partner with other agents on more complex repairs.

You will engage with customers, understand issues, guide setup of new devices, and provide clear next-step time estimates. If you enjoy solving tech problems, this role offers growth and hands-on experience in a