In-Store Tech Support & Troubleshooting Pro

Best Buy; Newington (CT); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Job summary

Best Buy in Newington, CT is hiring a Geek Squad Agent to be the first contact for tech support and guidance on devices. You’ll assess customer needs, perform basic services, and work with teammates on more complex repairs.

We offer training and access to resources to grow your skills, with a focus on friendly, knowledgeable service. Part-time roles include holiday and weekend shifts, with benefits supporting your well-being.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses and collaborate with fellow agents.

Skills

Customer service

Technology interest

Job description

Best Buy in Newington, CT is hiring a Geek Squad Agent to be the first contact for tech support and guidance on devices. You’ll assess customer needs, perform basic services, and work with teammates on more complex repairs.

We offer training and access to resources to grow your skills, with a focus on friendly, knowledgeable service. Part-time roles include holiday and weekend shifts, with benefits supporting your well-being.