In-Store Tech Support Agent

Best Buy; Town of Victor (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy, a leading technology retailer, invites applications for the Geek Squad Agent role in our Victor, NY store. You will be the first point of contact for customers seeking tech support, offering guidance, diagnosing simple issues, and coordinating repair work with other agents.

Training and resources are provided to help you meet customer needs with confidence. In this part-time position, you’ll work with a team to deliver friendly, efficient service during check-in and checkout, and

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Technology passion

Adaptability

Job description

Best Buy, a leading technology retailer, invites applications for the Geek Squad Agent role in our Victor, NY store. You will be the first point of contact for customers seeking tech support, offering guidance, diagnosing simple issues, and coordinating repair work with other agents.

Training and resources are provided to help you meet customer needs with confidence. In this part-time position, you’ll work with a team to deliver friendly, efficient service during check-in and checkout, and