Tech Support & Customer Care Agent (Retail)

Best Buy; New Braunfels (TX); On-site; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

PTO and leave options

Well-being support

Job summary

Best Buy is hiring a Geek Squad Agent in Texas to be the first point of contact for customers seeking technology support. You’ll assess needs, perform basic services, and collaborate with other agents on complex repairs while promoting Best Buy’s services and products.

Join a team that values in-store customer service, ongoing training, and flexible scheduling that includes holidays and weekends. This role emphasizes clear communication, problem-solving, and helping customers decide between

Qualifications

• Minimum 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech aptitude

Team collaboration

Tools

POS systems

Job description

Best Buy is hiring a Geek Squad Agent in Texas to be the first point of contact for customers seeking technology support. You’ll assess needs, perform basic services, and collaborate with other agents on complex repairs while promoting Best Buy’s services and products.

Join a team that values in-store customer service, ongoing training, and flexible scheduling that includes holidays and weekends. This role emphasizes clear communication, problem-solving, and helping customers decide between