Tech Support Associate — Night Shifts (Hardware/Network)

Poly; United States; Remote; USD 36,000 - 60,000; Full time

Job summary

Poly, a technology company focusing on communication devices and collaboration solutions, seeks a first-level technical support specialist in the United States. You will handle hardware, software, and network issues and guide customers to solutions via phone, email, and live chat.

The role requires strong English communication and customer service skills, with willingness to work night shifts in a shift-based environment.

Qualifications

• Strong English communication and excellent customer service skills are required.
• Willingness to work night shifts and adapt to a shift-based environment.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Guide customers to effective solutions via phone, email, and live chat.
• Manage cases in CRM and own resolution or escalation to Tier 2.
• Meet service quality targets and document interactions accurately.

Skills

Strong English

Customer service

Phone support

Tools

CRM software

Job description

Poly, a technology company focusing on communication devices and collaboration solutions, seeks a first-level technical support specialist in the United States. You will handle hardware, software, and network issues and guide customers to solutions via phone, email, and live chat.

The role requires strong English communication and customer service skills, with willingness to work night shifts in a shift-based environment.