Technical Support Agent- OVERNIGHT (Remote)

Military, Veterans and Diverse Job Seekers; San Diego (CA); Remote; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Military, Veterans and Diverse Job Seekers is seeking a Technical Support Agent for an overnight remote role. This entry-level position offers room for growth within the organization, with emphasis on customer service, problem solving, and technical support for POS hardware and software.

You will work Friday to Tuesday, 10:30 PM to 7:00 AM, and contribute to knowledge management while following defined procedures.

Qualifikationen

• At least 1 year of customer service experience.
• Helpdesk experience is a plus.
• Strong problem-solving and communication skills.
• Typing and basic Windows knowledge required.
• Networking experience is desirable.

Aufgaben

• Provide first level problem solving for POS hardware and software and other products.
• Utilize service management systems gathering and maintaining service incident data.
• Contribute to the KCS knowledge management system and follow ISO 9000 procedures.
• Work varied shifts, weekends, holidays and overtime as required.
• Work in a team environment focused on customer satisfaction and continuous improvement.
• Handle customer service administrative tasks and process customer part requests.

Kenntnisse

Customer service

Call center

Problem solving

Communication

Typing

Windows knowledge

Networking experience

Ausbildung

AAS degree in electronics technology, computer science

A+ certification

Microsoft certifications

Jobbeschreibung

Technical Support Agent- OVERNIGHT (Remote)

About the job Technical Support Agent- OVERNIGHT (Remote)

Position Description

Our Tech Support team is looking for a career-driven individual who likes a fast-paced support role. This is an entry-level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment.

Shifts:

Friday-Tuesday 10:30PM-7:00AM (overnight)

Why We Need You

• Provide first level problem solving for Point of Sale hardware and software and other products, including, but not limited to, operational and technical problems
• Utilize service management systems gathering and maintaining service incident data
• Contribute to the KCS knowledge management system and adhere to and continually review published escalation and workflow procedures based on ISO 9000, and departmental written workflow procedures
• Ability to work a variety of shifts, including weekends, holidays, and overtime as requested, perform to defined standards, carry out special work assignments, and meet all conditions of employment
• Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction, building a relationship with our customers
• Perform customer service administrative task as assigned and understand customer database and processing customer part requests
• Work within KCS environment, required testing to reach preferred status as requested
• Decisions are limited and routine for which clearly defined procedures are documented
• Must display genuine concern and ownership for customers' situations
• Exercise sound judgement and analytical skills in determining a resolution to problems
• Provide and obtain general information which is technical in nature
• Work with moderate supervision

What We're Looking For

• A minimum of one-year Customer Service experience. Helpdesk experience preferred.
• Call Center experience a plus.
• Problem solving, communication skills, typing, and basic Windows computer knowledge is required.
• Networking experience is desired.
• Reliable internet required with Broadband or fiber.
• Ability to work at a secondary location in case of ISP outage.
• AAS degree in electronics technology, computer science, or its equivalent is a plus.
• A+ certification and Microsoft certifications are also a plus