Bilingual Service Desk Tech: Mandarin/English Night Shift

Logicalis, Inc.; Troy (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Logicalis, Inc. is seeking a capable support technician for incident triage and service request fulfillment in a Managed Services NOC. You will communicate with customers, vendors, and internal teams, document troubleshooting steps, and escalate issues as needed.

The role requires ITIL familiarity and a readiness to work a night shift in EST. The candidate should have 1 year of relevant IT support experience, an associate degree or equivalent, and proficiency with Windows OS, Microsoft Office,

Qualifications

• Equivalent combination accepted.
• Education: Associate degree in a related field.

Responsibilities

• Responds to and resolves customer issues using technology tools, procedures, and training.
• Documents incident troubleshooting and service request fulfillment in ServiceNow.
• Escalates issues per escalation procedures.
• Maintains knowledge of core service offerings and SLAs and promotes company values.
• Supports and conducts self in a manner consistent with customer service expectations.

Skills

Strong troubleshooting

Client service focus

Clear communication

Multitasking

Independent work

Education

Associate degree

Tools

ServiceNow

Nimsoft

Microsoft Office

VPN

Job description

Logicalis, Inc. is seeking a capable support technician for incident triage and service request fulfillment in a Managed Services NOC. You will communicate with customers, vendors, and internal teams, document troubleshooting steps, and escalate issues as needed.

The role requires ITIL familiarity and a readiness to work a night shift in EST. The candidate should have 1 year of relevant IT support experience, an associate degree or equivalent, and proficiency with Windows OS, Microsoft Office,