Multilingual Night-Shift Customer Support Specialist

Career Hub; Oregon; Híbrido; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Children Allowance

Mental Health Support

Sport Activities

Language Courses

Home Office Setup Assistance

Dental Services

Books and Stationery

Training Compensation

Descripción de la vacante

Forward is seeking a Customer Support Specialist to serve as the main point of contact for users, handling live chats, messaging, and email with a focus on technical assistance and issue resolution.

You will guide customers on products and services, aiming to deliver a positive experience that drives retention and brand loyalty, while communicating feedback to internal teams to help improve solutions.

Formación

• Fluent English required; Ukrainian Fluent; Turkish language proficiency a strong plus.
• Willingness to work night shifts on a rotational schedule.
• Own PC/laptop with webcam and reliable internet.
• Ability to quickly absorb and apply product information.

Responsabilidades

• Respond to inquiries across live chats, messaging platforms, and email.
• Provide technical assistance and resolve customer issues.
• Consult users on products and services to improve satisfaction.
• Cultivate a positive customer experience to drive retention and brand loyalty.
• Identify recurring issues and relay feedback to internal teams.

Conocimientos

English (B1+)

Ukrainian (fluent)

Turkish language knowledge (plus)

Descripción del empleo

Forward is seeking a Customer Support Specialist to serve as the main point of contact for users, handling live chats, messaging, and email with a focus on technical assistance and issue resolution.

You will guide customers on products and services, aiming to deliver a positive experience that drives retention and brand loyalty, while communicating feedback to internal teams to help improve solutions.