Tech Support Agent - In-Store Help, Flexible Hours

Best Buy; Salem (NH); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Best Buy Geek Squad Agent in Salem, NH, provides technology support and knowledge for devices at our local store. You’ll assess customer needs, perform basic services and partner with other agents on more complex repairs.

Training and resources are provided to help you grow in a fast-paced retail environment. Responsibilities include helping customers at check-in and checkout, asking questions to understand issues, setting up new devices, and providing time estimates.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy Geek Squad Agent in Salem, NH, provides technology support and knowledge for devices at our local store. You’ll assess customer needs, perform basic services and partner with other agents on more complex repairs.

Training and resources are provided to help you grow in a fast-paced retail environment. Responsibilities include helping customers at check-in and checkout, asking questions to understand issues, setting up new devices, and providing time estimates.