Tech Specialist: Repair & Customer Experience Pro

Apple Inc.; Lincoln Park (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive medical and dental

Retirement benefits

Discounted products and free services

Tuition reimbursement

Employee stock programs

Job summary

Apple Inc. Retail is seeking a Technical Specialist to deliver exceptional service, troubleshoot hardware and software, and educate customers about repair options.

You will help customers get the most out of their Apple products while upholding Apple’s values of inclusion and diversity. In this role you will stay current on Apple products and Genius Bar repair processes, work with store teams to resolve issues, and contribute to a welcoming environment.

Qualifications

• Experience diagnosing hardware and software issues.
• Strong customer service and communication skills.
• Ability to work in a retail environment.

Responsibilities

• Support customers with Apple product or software issues.
• Troubleshoot, diagnose and resolve service concerns.
• Identify recurring repair problems and report feedback to Apple.
• Educate customers on repair options and Apple services.
• Collaborate with team and contribute to an inclusive environment.

Skills

Technical support

Troubleshooting

Customer service

Teamwork

Job description

Apple Inc. Retail is seeking a Technical Specialist to deliver exceptional service, troubleshoot hardware and software, and educate customers about repair options.

You will help customers get the most out of their Apple products while upholding Apple’s values of inclusion and diversity. In this role you will stay current on Apple products and Genius Bar repair processes, work with store teams to resolve issues, and contribute to a welcoming environment.