Tech-Savvy Retail Sales Associate

T-MOBILE USA, Inc.; Sprague (WV); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off and holidays

Job summary

T-Mobile USA, Inc. seeks a retail associate to engage customers, demonstrate our technology and service plans, and guide shoppers through their buying journey in a fast-paced store environment.

You will develop product knowledge, use digital tools to explain coverage and features, complete training, and collaborate with teammates to deliver a seamless customer experience; compensation includes hourly pay plus training and incentives, with access to comprehensive benefits.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a retail associate to engage customers, demonstrate our technology and service plans, and guide shoppers through their buying journey in a fast-paced store environment.

You will develop product knowledge, use digital tools to explain coverage and features, complete training, and collaborate with teammates to deliver a seamless customer experience; compensation includes hourly pay plus training and incentives, with access to comprehensive benefits.