Tech Shop Lead & Customer Experience Manager

BNED LoudCloud, LLC.; Chapel Hill (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

DailyPay

Employee discounts

Job summary

Barnes & Noble College at UNC Chapel Hill is seeking a Department Manager to lead an assigned department, deliver engaging retail experiences, drive sales, manage inventory, and maintain high standards of customer service. This role partners with store leadership, campus stakeholders, and corporate teams to support the campus store’s success and create an exceptional learning environment.

You will recruit, hire, train, coach, and develop department team members; schedule staff; monitor

Qualifications

• 2+ years of retail leadership or equivalent
• Experience with recruitment, coaching, and development of staff
• Experience with merchandising, inventory management, and sales analytics
• Strong communication and interpersonal skills
• Proficiency with POS systems and Microsoft Office preferred

Responsibilities

• Lead daily department operations and deliver exceptional customer service
• Drive sales, monitor inventory, and implement loss-prevention practices
• Recruit, hire, train, and develop department team members
• Collaborate with store leadership, campus partners, and corporate teams
• Ensure merchandising standards and visual presentation are top-notch
• Maintain safety, cleanliness, and compliance across the department

Skills

Leadership

People development

Customer service

Retail operations

POS systems

Education

Retail leadership program

Bachelor’s degree recommended

Tools

POS systems

Microsoft Office

Job description

Barnes & Noble College at UNC Chapel Hill is seeking a Department Manager to lead an assigned department, deliver engaging retail experiences, drive sales, manage inventory, and maintain high standards of customer service. This role partners with store leadership, campus stakeholders, and corporate teams to support the campus store’s success and create an exceptional learning environment.

You will recruit, hire, train, coach, and develop department team members; schedule staff; monitor