Tech Shop Lead: Tech Repair & Customer Service

Barnes & Noble Education, Inc.; Chapel Hill (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Barnes & Noble College in Chapel Hill, NC seeks a Tech Shop Department Manager to lead the Tech Shop on the sales floor, supervise the Tech team, and ensure high standards of customer service and product presentation.

The role emphasizes staying current with technology trends, assisting customers with purchases, managing repairs, and coordinating with vendors while maintaining store operations and inventory control.

Qualifications

• Retail and IT experience preferred for customer-focused service.
• Hands-on repair knowledge and ability to explain tech to non-technical buyers.
• Strong communication and teamwork to support store operations.

Responsibilities

• Assist customers on the sales floor with technology purchases and repairs.
• Supervise Tech team members and ensure product knowledge stays current.
• Maintain merchandise presentation and department cleanliness to standards.
• Manage parts, quotes, invoices, and warranty processing with vendors.
• Support loss prevention and inventory control across the Tech Shop.

Skills

Customer service

Computer repair

Hardware diagnostics

Communication

Teamwork

Troubleshooting

Education

A+ certification

Apple certification

Associate degree in IT

Tools

POS systems

Inventory management software

Windows OS

Repair diagnostic tools

Job description

Barnes & Noble College in Chapel Hill, NC seeks a Tech Shop Department Manager to lead the Tech Shop on the sales floor, supervise the Tech team, and ensure high standards of customer service and product presentation.

The role emphasizes staying current with technology trends, assisting customers with purchases, managing repairs, and coordinating with vendors while maintaining store operations and inventory control.