Campus Store Department Lead: Elevate Customer Experience

Paycom - ATS; Philadelphia (Philadelphia County); On-site; USD 54,000 - 75,000; Full time

Benefits offered by this job

DailyPay earned wage access

Employee discounts

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Commuter benefits

Paid time off

Paid holidays

Job summary

Barnes & Noble College is seeking a Department Manager to lead an assigned department within the campus store, delivering exceptional customer experiences and driving performance. You will coach a team, manage merchandising, inventory, and daily operations to support campus partners and students.

In this role you’ll partner with store leadership, supervise scheduling, ensure safety and loss prevention, and execute company priorities while maintaining a welcoming, organized department with a

Qualifications

• 2+ years of retail experience, including leadership, supervisory, or buying experience preferred.
• Experience recruiting, coaching, developing, and motivating team members.
• Experience with retail operations, including merchandising, inventory management, visual merchandising, customer service, and sales performance.
• Strong customer service, communication, interpersonal, and relationship-building skills.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Proficiency with retail technology, point-of-sale (POS) systems, and Microsoft Office applications preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods.

Responsibilities

• Lead the daily operations of an assigned department by delivering exceptional customer service, coaching team members, and fostering a customer-first culture.
• Own department performance by executing business strategies, driving sales, managing inventory, monitoring operational results, and identifying opportunities to improve performance.
• Recruit, hire, train, coach, schedule, and develop department team members while fostering a culture of collaboration, accountability, and continuous development.
• Partner with store leadership to support overall store operations, serve as Manager-on-Duty as needed, and ensure company initiatives and operational priorities are successfully executed.
• Build strong relationships with customers, campus partners, and team members while resolving customer concerns with professionalism, sound judgment, and a commitment to exceptional service.
• Lead merchandising, inventory management, visual presentation, and workload execution to ensure merchandise availability, operational excellence, and a customer-ready department.
• Analyze department performance, sales trends, and operational metrics to make informed decisions, forecast business needs, and achieve measurable results.
• Champion company initiatives, operational standards, safety, and loss prevention practices while ensuring compliance with company policies and procedures.
• Maintain a safe, clean, and organized department while supporting overall store operations, performing physical tasks as needed, and working a flexible schedule.

Skills

Retail leadership

Customer service

Merchandising

Inventory management

Communication

Analytical skills

POS systems

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

Barnes & Noble College is seeking a Department Manager to lead an assigned department within the campus store, delivering exceptional customer experiences and driving performance. You will coach a team, manage merchandising, inventory, and daily operations to support campus partners and students.

In this role you’ll partner with store leadership, supervise scheduling, ensure safety and loss prevention, and execute company priorities while maintaining a welcoming, organized department with a