Campus Store Lead: Customer Experience & Team Growth

Barnes & Noble Education, Inc.; Lillington (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

DailyPay earned wage access

Generous employee discounts

Job summary

Barnes & Noble College is seeking an Assistant Store Manager to partner with the Store Manager in leading the campus store’s daily operations, delivering an exceptional customer experience, and driving business results.

You will develop the team, oversee merchandising and inventory, manage sales performance, and build strong relationships with students, faculty, and campus partners while upholding standards of service and store presentation.

Qualifications

• 2–3 years of retail experience, with at least one year in leadership or supervision preferred.
• Experience with retail operations, including merchandising, inventory management, and customer service.
• Demonstrated leadership, coaching, and team development skills, with the ability to motivate and develop others.

Responsibilities

• Lead daily sales floor operations by delivering exceptional customer service, coaching team members, and fostering a customer-first culture.
• Partner with the Store Manager to oversee daily store operations, serve as Manager-on-Duty as needed, and execute company initiatives while ensuring operational standards, merchandising, inventory accuracy, and store presentation are maintained.
• Recruit, hire, train, coach, schedule, and develop store team members, assigning work, providing ongoing feedback, and fostering a collaborative, high-performing team.
• Drive sales and operational performance by analyzing business trends, managing controllable expenses, identifying opportunities for improvement, and adapting to changing business needs.
• Build strong relationships with customers, campus partners, and team members while resolving customer concerns with professionalism, sound judgment, and a commitment to exceptional service.
• Develop expertise across all store departments while providing leadership and operational support in areas such as Course Materials, General Merchandise, Café/Convenience, and Trade Books, as assigned.
• Support daily store operations by executing merchandising, inventory management, stock replenishment, order fulfillment, sales transactions, and other operational activities to maintain an organized, customer-ready environment.
• Champion a clean, safe, and organized store environment by ensuring operational standards are consistently executed across all departments.

Skills

Retail leadership

Customer service

Merchandising

Inventory management

POS systems

Microsoft Office

Team development

Tools

POS systems

Job description

Barnes & Noble College is seeking an Assistant Store Manager to partner with the Store Manager in leading the campus store’s daily operations, delivering an exceptional customer experience, and driving business results.

You will develop the team, oversee merchandising and inventory, manage sales performance, and build strong relationships with students, faculty, and campus partners while upholding standards of service and store presentation.