Tech Shop Manager: Repair Tech & Customer Leader

Barnes & Noble College; Chapel Hill, Northern (NC, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Barnes & Noble College in Chapel Hill seeks a Tech Shop Department Manager to lead the tech area on the sales floor, supervise the Tech team, and ensure top-notch customer service. The role requires staying current on product trends, assisting customers with technology purchases, and maintaining merchandising and store operations across the department.

Responsibilities include hands-on on-site repair support, managing warranty services, stocking parts, and coordinating with vendors, while

Qualifications

• Must be at least 18 years old to be considered for employment.
• Experience in a retail setting, marketing, and/or IT preferred.
• 2-year experience as a computer repair technician; an equivalent combination of education, certification and experience will be considered.
• A+ and/or Apple certified or able to achieve certification within 60 days required.
• Experienced with Windows 7, 8, & 10 & Apple O/S & IMac.
• Must have hardware diagnostics and repair experience.
• Basic programming and web page development maintenance a plus.
• Experienced with parts ordering and inventory control.
• Knowledgeable of and able to use POS sales, billing, and inventory systems.
• High energy, self-starter who is adept at work on independent and on team tasks.
• Friendly personality, with strong written and verbal communication skills.
• Above average math and computer skills.
• Ability to work a flexible schedule including evenings, weekends, and holiday

Responsibilities

• Provide on-site support for in-shop repair on a wide variety of computers and peripherals using advanced repair techniques.
• Ensure quality service is provided in a timely manner; manage warranty services for full reimbursement from manufacturers.
• Build relationships with third party vendors for technical information and repair solutions; obtain parts and prepare quotes.
• Remain knowledgeable of new and emerging technologies, diagnostic and test procedures.
• Maintain a sales floor presence to greet customers and assist with purchases; communicate technical information to non-technical buyers.
• Assign work and provide direction to team members to manage multiple projects and workload.
• Maintain an appealing sales floor through tagging, shelving, organizing and cleaning.

Skills

Customer service

Communication

Team leadership

Education

A+ or Apple certification

Tools

POS systems

Inventory management

Job description

Barnes & Noble College in Chapel Hill seeks a Tech Shop Department Manager to lead the tech area on the sales floor, supervise the Tech team, and ensure top-notch customer service. The role requires staying current on product trends, assisting customers with technology purchases, and maintaining merchandising and store operations across the department.

Responsibilities include hands-on on-site repair support, managing warranty services, stocking parts, and coordinating with vendors, while