Tech Services Store Manager — Lead, Grow & Innovate

Micro Center; Brentwood (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

Employee discount

Tuition reimbursement

Paid time off

401(k) with company match

Vendor and company training

Job summary

Micro Center in Brentwood, MO, seeks an Assistant Store Manager - Computer Services to lead the service department and frontline teams in a high‑volume store. You will drive customer satisfaction, operations, and profitability while ensuring the proper training and certification of associates.

You will recruit, coach, and schedule staff, manage budgets, and guide service quality in a fast‑moving tech environment focused on AI, robotics, and new maker solutions.

Qualifications

• A college degree is preferred.
• Two or more years of leadership experience with a major big box retailer in a high‑volume store.
• Experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service.
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees.
• Ability to execute corporate initiatives and analyze the competition.

Responsibilities

• Maintain orderly operation and safety of all areas of responsibility; ensure service policies and procedures are followed at store level.
• Achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop.
• Manage departmental budget (Service Department P&L) and controls.
• Resolve customer and/or computer issues in line with company policy.
• Ensure prompt and courteous service, meeting customer satisfaction standards.
• Lead associates to achieve results in customer satisfaction, sales, and technical solutions.
• Ensure associates maintain required certifications (CompTIA A+ and Apple Certification).
• Oversee open/close procedures, freight flow, merchandising, and asset tracking through inventory control.
• Act as manager‑in‑charge during absence of GM or other store managers.
• Execute ad set and visual merchandising standards.
• Staff, orient, and train to ensure certified associates are hired and scheduled.
• Coach in customer satisfaction, product knowledge, solution selling, and SOPs.

Skills

Leadership experience

Retail management

Customer service

Budgeting & financials

HR coordination

Team development

Education

Bachelor's degree preferred

Tools

CompTIA A+ certification

Apple Certification

Job description

Micro Center in Brentwood, MO, seeks an Assistant Store Manager - Computer Services to lead the service department and frontline teams in a high‑volume store. You will drive customer satisfaction, operations, and profitability while ensuring the proper training and certification of associates.

You will recruit, coach, and schedule staff, manage budgets, and guide service quality in a fast‑moving tech environment focused on AI, robotics, and new maker solutions.