Tech Services Store Manager — Retail Leadership

Micro Center, Inc.; Indianapolis (IN); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401K Plan with Company Match

Employee Discount

Tuition Reimbursement & Education

Paid Time Off

Job summary

Micro Center, a leading computer and electronics retailer, is seeking an Assistant Store Manager for Computer Services in Indianapolis, IN. This role focuses on delivering exceptional customer service, leading the service team, and achieving store goals.

The candidate will manage operations, drive service revenue, maintain certifications, and mentor associates to ensure high standards of technical knowledge and customer satisfaction.

Qualifications

• A college degree is preferred.
• Two or more years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a productivity-based computer or technology service and repair environment.
• Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service.
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees.
• Ability to execute corporate initiatives and analyze the competition.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.
• Experience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targets.

Responsibilities

• Maintain orderly operation and safety of all areas of responsibility; ensure service policies and procedures are being properly carried out at the store level.
• Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop.
• Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L).
• Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy.
• Ensure customers are served promptly and courteously and that customer satisfaction standards are met.
• Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions.
• Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products.
• Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control.
• Serve as manager-in-charge during absence of General Manager or other store managers.
• Ensure the execution of ad set and visual merchandising standards.
• Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers.
• Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated.
• Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed.
• Perform other duties and tasks as assigned.

Skills

Customer service

Leadership

Retail management

Communication

Education

College degree preferred

Job description

Micro Center, a leading computer and electronics retailer, is seeking an Assistant Store Manager for Computer Services in Indianapolis, IN. This role focuses on delivering exceptional customer service, leading the service team, and achieving store goals.

The candidate will manage operations, drive service revenue, maintain certifications, and mentor associates to ensure high standards of technical knowledge and customer satisfaction.