Tech Services Store Lead — Flexible Schedules & Growth

Micro Center; Denver (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible Schedules

Medical Benefits

Dental Benefits

Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center in Denver is seeking an Assistant Store Manager - Computer Services to lead the service operations and customer experiences in our technology superstore.

You will supervise the service repair shop, manage budgets, training, staffing, and certifications, and drive KPI targets for satisfaction and sales. The role requires strong leadership in a fast-paced retail environment and a commitment to customer service excellence.

Qualifications

• A college degree is preferred.
• Two+ years in a major big-box retailer in a high-volume store.
• Experience in retail management: sales, merchandising, operations.
• Ability to hire, coach, and develop staff.

Responsibilities

• Maintain orderly operation and safety of all areas of responsibility.
• Consistently achieve customer satisfaction, sales, productivity and payroll and expense goals of the service repair shop.
• Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L).
• Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy.
• Ensure customers are served promptly and courteously and that customer satisfaction standards are met.
• Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions.
• Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products.
• Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control.
• Serve as manager-in-charge during absence of General Manager or other store managers.
• Ensure the execution of ad set and visual merchandising standards.
• Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers.
• Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated.
• Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed.
• Perform other duties and tasks as assigned.

Job description

Micro Center in Denver is seeking an Assistant Store Manager - Computer Services to lead the service operations and customer experiences in our technology superstore.

You will supervise the service repair shop, manage budgets, training, staffing, and certifications, and drive KPI targets for satisfaction and sales. The role requires strong leadership in a fast-paced retail environment and a commitment to customer service excellence.