Tech Service Operations Lead

Micro Center; Santa Clara (CA); On-site; USD 70,000 - 86,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401K Plan with Company Match

Paid Time Off

Employee Discount (Friends & Family)

Tuition Reimbursement & Education Dis‑

Job summary

Micro Center, a leading computer and electronics retailer, seeks a self-motivated Service Operations Supervisor for our Computer Service Repair and Knowledge Bar. This role oversees department goals, metrics, and service quality to deliver exceptional support and outcomes.

Ideal candidates have supervisory experience in a service/retail setting, strong communication skills, and the ability to manage inventory, staffing, and vendor relationships. Salary starts at $77,792 per year.

Qualifications

• High school diploma or equivalent. Associate’s or Bachelor’s degree from a college or technical school preferred.
• At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
• A+ and Apple certifications are required within 120 days of hire.

Responsibilities

• Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
• Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control.
• Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing.
• Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally.
• Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency.
• Responsible for vendor relationship management (parts cost, margin, SLA)
• Responsible for creating vendor P&Ls.
• Participate in staffing, orientation, and training activities in the store.
• Assist with scheduling to ensure proper coverage.
• Maintain the technical certification level of the shop to ensure proper service and repair of products.
• Responsible for the look and feel of the parts room and any facility maintenance of the Service Department.

Skills

Communication skills

Leadership

Multitasking

Education

High school diploma or equivalent

Associate’s or Bachelor's degree (preferred)

Tools

A+ Certification

Apple Certification

Job description

Micro Center, a leading computer and electronics retailer, seeks a self-motivated Service Operations Supervisor for our Computer Service Repair and Knowledge Bar. This role oversees department goals, metrics, and service quality to deliver exceptional support and outcomes.

Ideal candidates have supervisory experience in a service/retail setting, strong communication skills, and the ability to manage inventory, staffing, and vendor relationships. Salary starts at $77,792 per year.