Tech Services & Project Coordinator

ArchKey Solutions; Plymouth (MN); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance options

401(k) with employer match

Paid time off and holidays

Wellness programs

Professional development opportunities

Tuition reimbursement

Employee assistance programs

Job summary

ArchKey Solutions is seeking a SERVICE COORDINATOR, TECHNOLOGIES based in Plymouth, MN. You will coordinate service start-up, manage orders, and maintain project data across Salesforce, INRS and Asana while partnering with account managers and field staff.

The role emphasizes accurate data capture, timely invoicing, and exceptional customer service. A high school diploma and experience in scheduling, data management, and cost tracking are preferred.

Qualifications

• High school diploma or equivalent; additional training or certification in construction is a plus.
• Experience in accounting and/or coordinating service work or a similar role.
• Experience providing and coordinating support activities in a fast-paced work environment and organizing large amounts of data into understandable formats.
• Strong organizational skills, scheduling abilities, and attention to detail.
• Effective communication with employees at all levels; listening and verbal skills.
• Independent problem-solving, customer service, time management; collaboration and teamwork.
• Demonstrated integrity and dependability.
• Mathematical skills; proficient in business scheduling, cost tracking, and purchasing systems.
• Strong process orientation.

Responsibilities

• Manages service project start-up activities, including assigning FastTrack/Salesforce jobs.
• Manages service work for account managers via Salesforce, INRS, and Asana.
• Sets up new work orders via phone or email and ensures data is accurately captured in Salesforce.
• Ensures project set-up is entered and maintained in appropriate systems and communicates with project management teams.
• Maintains service records, including job details, customer communications, and status updates.
• Provides exceptional customer service and ensures client satisfaction.
• Coordinates resources to create purchase orders and prepare job cost paperwork.
• May coordinate scheduling of field staff and completes required paperwork.
• Works with project managers and field staff to ensure seamless service delivery.
• Assists with preparation and review of weekly/monthly invoices and transfers.

Skills

Strong organizational skills

Scheduling abilities

Attention to detail

Independent problem-solving

Customer service

Time management

Interpersonal skills

Integrity and dependability

Mathematical skills

Process orientation

Education

High school diploma or equivalent

Tools

Salesforce

Asana

INRS

FastTrack

Job description

ArchKey Solutions is seeking a SERVICE COORDINATOR, TECHNOLOGIES based in Plymouth, MN. You will coordinate service start-up, manage orders, and maintain project data across Salesforce, INRS and Asana while partnering with account managers and field staff.

The role emphasizes accurate data capture, timely invoicing, and exceptional customer service. A high school diploma and experience in scheduling, data management, and cost tracking are preferred.