Service Coordinator

ArchKey Solutions LLC; Plymouth (MN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance (medical, dental, and

Vision coverage

401(k) with employer match

Paid time off and holidays

Wellness programs

Tuition reimbursement

Employee assistance programs

Job summary

ArchKey Solutions LLC, based in Plymouth, MN, is seeking a Service Coordinator to manage and coordinate service activities. The role involves collaborating with clients, contractors, vendors, and internal teams to ensure smooth operations, timely billing, and high-quality service delivery from our technology-focused division.

The ideal candidate will have strong organizational and communication skills, experience handling data in Salesforce and related systems, and a proactive, problem-solving

Qualifications

• High school diploma or equivalent; additional construction training is a plus.
• Experience in accounting and/or coordinating service work.
• Ability to organize large amounts of data in a fast-paced environment.
• Strong communication with employees at all levels.
• Independent problem-solving and time management skills.
• Demonstrated integrity and dependability.

Responsibilities

• Manages service project start-up activities and assigns FastTrack/Salesforce jobs.
• Coordinates service work for account managers via Salesforce, INRS, and Asana.
• Sets up new work orders via phone or email and ensures data accuracy in Salesforce.
• Maintains project set-up in systems and issues updated reports as requested.
• Maintains service records, customer communications, and status updates.
• Provides exceptional customer service and client satisfaction.
• Coordinates with resources to create purchase orders and insurance certificates.
• Prepares job cost paperwork and may coordinate scheduling of field staff.
• Works with project managers and field supervisors to ensure seamless service delivery.
• Assist with weekly/monthly invoices and research project costs.

Skills

Organizational skills

Scheduling abilities

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Description

SERVICE COORDINATOR, TECHNOLOGIES

This position is based out of our Plymouth, MN office.

AboutArchKey

ArchKeyis one of the nation's largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We're the POWER behind making the improbable possible.

We're electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We're not just energizing infrastructure, we're energizing careers, communities, and the future.

Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, it's an invitation to be part of a visionary journey, to grow with us as we scale.

About the Position

Responsible for managing and coordinating various service-related activities. This role involves working closely with service clients, contractors, vendors, and internal teams, such as Project Managers, to ensure smooth operations, timely billing, and high-quality customer service. The Service Coordinator ensures that all service requests are handled efficiently, resources are allocated appropriately, and any issues or delays are addressed promptly.

Our Ideal Candidate

• Can flex and adaptwiththe growing needs of the business.
• Canwork autonomously and creatively solve problems.
• Hasa growth mindset and is always looking to continually learn and grow.

Day inthe Life

• Manages service project start-up activities, including assigning FastTrack/Salesforce jobs.
• Manages service work for account managers via Salesforce, INRS, and Asana.
• Sets up new work orders via phone or email and ensures data is accurately captured in Salesforce. Assigns new work orders, ensures work orders are completed in a timely and accurate manner, and keeps workflow moving.
• Ensures project set-up is entered and maintained in appropriate systems, communicates appropriately with project account management team, and issues updated reports as requested.
• Maintains service records, including job details, customer communications, and status updates.
• Provides exceptional customer service by addressing any concerns and ensuring client satisfaction.
• Coordinates with the appropriate resources to create purchase orders, issue or print drawings. Coordinate project-specific insurance certificates and prepare job cost paperwork.
• May coordinate and communicate scheduling of field staff. Completes and submits appropriate paperwork as needed.
• Works closely with project managers, field supervisors, and other internal teams to ensure seamless service delivery.
• Communicates with project teams to coordinate service-related issues and escalates problems as needed.
• Assists with preparation and review of weekly and/or monthly invoices to clients, ensuring billings are completed accurately and submitted timely to clients.
• Research project costs and prepares transfers when required.
• May assist with job site walks and recording project meetings.
• Performs project close-out tasks.

Minimum Qualifications

• High school diploma or equivalent; additional training or certification in construction is a plus.
• Experience in accounting and/or coordinating service work or a similar role.
• Experience providing and coordinating support activities in a fast-paced work environment and organizing large amounts of data into understandable formats.
• Strong organizational skills, scheduling abilities, and attention to detail.
• Effective communication with employees at all levels. Excellent listening, interpersonal, written, and verbal communication skills.
• Effective independent problem-solving, customer service, and time management skills. Strong collaboration, initiative, teamwork, and interpersonal skills.
• Demonstrated high level of integrity and dependability.
• Demonstrated mathematical skills. Proficient in the use of business scheduling, cost tracking, and purchasing systems.
• Strong process orientation.

Salary Range

• $26.00-$31.75 per hour, based on experience plus comprehensive benefits package

Benefits

AtArchKeySolutions, our benefits package includes competitive health insurance options (medical, dental, and vision), a robust 401(k) retirement savings plan with employer match, paid time off and holidays, and access to wellness programs. Additionally, we offer professional development opportunities, tuition reimbursement, and employee assistance programs to support your growth and well-being. We ensure that our benefits are designed to promote the health, security, and work-life balance of our employees. Additional information is available at Archkey.com.

Legal and Fraud Disclaimer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an AffIrative Action, Equal Opportunity Employer. #MN70-0.