Service Coordinator

ArchKey Solutions; Plymouth (MN); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance options

401(k) with employer match

Paid time off and holidays

Wellness programs

Professional development opportunities

Tuition reimbursement

Employee assistance programs

Job summary

ArchKey Solutions is seeking a SERVICE COORDINATOR, TECHNOLOGIES based in Plymouth, MN. You will coordinate service start-up, manage orders, and maintain project data across Salesforce, INRS and Asana while partnering with account managers and field staff.

The role emphasizes accurate data capture, timely invoicing, and exceptional customer service. A high school diploma and experience in scheduling, data management, and cost tracking are preferred.

Qualifications

• High school diploma or equivalent; additional training or certification in construction is a plus.
• Experience in accounting and/or coordinating service work or a similar role.
• Experience providing and coordinating support activities in a fast-paced work environment and organizing large amounts of data into understandable formats.
• Strong organizational skills, scheduling abilities, and attention to detail.
• Effective communication with employees at all levels; listening and verbal skills.
• Independent problem-solving, customer service, time management; collaboration and teamwork.
• Demonstrated integrity and dependability.
• Mathematical skills; proficient in business scheduling, cost tracking, and purchasing systems.
• Strong process orientation.

Responsibilities

• Manages service project start-up activities, including assigning FastTrack/Salesforce jobs.
• Manages service work for account managers via Salesforce, INRS, and Asana.
• Sets up new work orders via phone or email and ensures data is accurately captured in Salesforce.
• Ensures project set-up is entered and maintained in appropriate systems and communicates with project management teams.
• Maintains service records, including job details, customer communications, and status updates.
• Provides exceptional customer service and ensures client satisfaction.
• Coordinates resources to create purchase orders and prepare job cost paperwork.
• May coordinate scheduling of field staff and completes required paperwork.
• Works with project managers and field staff to ensure seamless service delivery.
• Assists with preparation and review of weekly/monthly invoices and transfers.

Skills

Strong organizational skills

Scheduling abilities

Attention to detail

Independent problem-solving

Customer service

Time management

Interpersonal skills

Integrity and dependability

Mathematical skills

Process orientation

Education

High school diploma or equivalent

Tools

Salesforce

Asana

INRS

FastTrack

Job description

SERVICE COORDINATOR, TECHNOLOGIES

This position is based out of our Plymouth, MN office.

AboutArchKey

ArchKeyis one of the nation’s largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We’re the POWER behind making the improbable possible. We’re electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We’re not just energizing infrastructure, we’re energizing careers, communities, and the future. Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, it’s an invitation to be part of a visionary journey, to grow with us as we scale.

About The Position

Responsible for managing and coordinating various service-related activities. This role involves working closely with service clients, contractors, vendors, and internal teams, such as Project Managers, to ensure smooth operations, timely billing, and high-quality customer service. The Service Coordinator ensures that all service requests are handled efficiently, resources are allocated appropriately, and any issues or delays are addressed promptly.

Our Ideal Candidate

• Can flex and adaptwiththe growing needs of the business.
• Canwork autonomously and creatively solve problems.
• Hasa growth mindset and is always looking to continually learn and grow.

Day inthe Life

• Manages service project start-up activities, including assigning FastTrack/Salesforce jobs.
• Manages service work for account managers via Salesforce, INRS, and Asana.
• Sets up new work orders via phone or email and ensures data is accurately captured in Salesforce. Assigns new work orders, ensures work orders are completed in a timely and accurate manner, and keeps workflow moving.
• Ensures project set-up is entered and maintained in appropriate systems, communicates appropriately with project account management team, and issues updated reports as requested.
• Maintains service records, including job details, customer communications, and status updates.
• Provides exceptional customer service by addressing any concerns and ensuring client satisfaction.
• Coordinates with the appropriate resources to create purchase orders, issue or print drawings. Coordinate project-specific insurance certificates and prepare job cost paperwork.
• May coordinate and communicate scheduling of field staff. Completes and submits appropriate paperwork as needed.
• Works closely with project managers, field supervisors, and other internal teams to ensure seamless service delivery.
• Communicates with project teams to coordinate service-related issues and elevate problems as needed.
• Assists with preparation and review of weekly and/or monthly invoices to clients, ensuring billings are completed accurately and submitted timely to clients.
• Research project costs and prepares transfers when required.
• May assist with job site walks and recording project meetings.Performs project close-out tasks.

Minimum Qualifications

• High school diploma or equivalent; additional training or certification in construction is a plus.
• Experience in accounting and/or coordinating service work or a similar role.
• Experience providing and coordinating support activities in a fast-paced work environment and organizing large amounts of data into understandable formats.
• Strong organizational skills, scheduling abilities, and attention to detail.
• Effective communication with employees at all levels. Excellent listening, interpersonal, written, and verbal communication skills.
• Effective independent problem-solving, customer service, and time management skills. Strong collaboration, initiative, teamwork, and interpersonal skills.
• Demonstrated high level of integrity and dependability.
• Demonstrated mathematical skills. Proficient in the use of business scheduling, cost tracking, and purchasing systems.
• Strong process orientation.

Salary Range

• $26.00-$31.75 per hour, based on experience plus comprehensive benefits package

Benefits

• competitive health insurance options (medical, dental, and vision)
• robust 401(k) retirement savings plan with employer match
• paid time off and holidays
• access to wellness programs
• professional development opportunities
• tuition reimbursement
• employee assistance programs

Additional information is available at Archkey.com.

Legal and Fraud Disclaimer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an Aff

Beware of fraudulent job postings. ArchKey Solutions only communicates through official channels. All official communication will come from an @archkey.com email address, and we will never ask for financial information, payments, or personal details outside of the standard hiring process. To confirm the legitimacy of a job, visit our careers page or reach out to a member of our Talent Acquisition team.